Your membership gives you a set number of classes every month. This page shows you where to see how many you have left, and what to do when something does not look right.
How many classes do I have left?
Look for the line that says remaining this cycle. That number is your live count.
What am I signed up for?
Your calendar lists every class you have booked, by child.
How do I book a class?
Browse the full schedule for West Town, Gold Coast and Highland Park.
Can I see my classes in my own calendar?
Yes. On your calendar page, tap Sync Calendar, then pick Google or Apple.
Your classes
How many classes do I have left?
Your membership page lists a few rows like this one. Each row has two numbers.
5What you get each month.
15What you have left right now. This is the one you want.
The second number is often bigger. Classes you do not use, and classes you cancel before they start, roll over and add up.
Not signed in? It will ask you to log in first.
If you end up somewhere else after logging in, go to Account, then Orders, then Memberships.
Which row is my classes?
Every row uses the same label and the order changes, so go by the number.
Example: Core
What each row is
Example: Premium
What each row is
What your membership includes each month
The easiest way to see what you have bookedYour calendar shows every class you are signed up for, by child, and it is always up to date.
Something look wrong?
Find your problem, get the fix
These are the things families ask us about most. Most of them are quirks of the booking system rather than anything you have done.
The number next to my name is way bigger than my classes
It adds up all of your perks at once. The decoder above breaks it down properly.
What to doOpen My Memberships and use the two examples above to work out which row is your classes.
I am in My Memberships and still cannot tell which number is my classes
Fair. The items do not always appear in the same order, and on Core you can see two rows showing the same number, which makes it genuinely ambiguous. You are not missing something obvious.
What to doCall us and we will read your account with you. If a number looks wrong, tell us, because sometimes it is.
It does not tell me how many classes I have left while I am booking
The checkout will not show your remaining balance before you confirm. That is a gap in the system we have raised.
What to doCheck My Memberships first, in another tab, or just ask us before you book.
I missed the cancellation window by a minute
The cutoff is tighter than it sounds. The system wants your cancellation in before the class start minute, so for an 11:00 class it needs to be done by 10:59.
What to doCall us anyway. We can usually put the class back on your account by hand.
I want to cancel or change my membership
There is no self-serve option in the system yet, so this one has to come through us. Memberships run month to month with a three month minimum, and after that you can cancel with 30 days notice.
What to doCall or email us and we will take care of it. Please do not rely on cancelling it yourself, because you cannot.
I cancelled my membership but I am still booked into classes
Cancelling a membership does not automatically remove you from classes you already booked. Those bookings stay on the schedule.
What to doTell us and we will clear them, so you are not holding spots you cannot use.
A members-only class will not let me book, even though I am a member
Known fault. You may be asked to log in again, or told you need a membership when you already have an active one. It is not about your account.
What to doCall us and we will get you booked while it is being fixed.
Can I put my gift card balance toward my membership?
Not automatically. The system will not apply a gift card balance to a monthly membership payment.
What to doTell us you would like to use it and we will sort it manually.
A link took me to a login screen on my phone
That only means you are not signed in on that device yet. Nothing is wrong with your account.
What to doLog in once at the log in page and the links will go straight through from then on.
How it works
Booking, in four steps
Your membership gives you class credits. It does not book classes for you, so nothing is held until you register.
- Browse the schedule. Pick any age-appropriate class, at any of our three locations.
- Choose your class and your child. Siblings in the same household share one membership.
- Your credit applies at checkout automatically, if you have one available.
- Out of classes for the month? You will be offered the drop-in rate instead. Premium members get 50% off it.
How it works
Cancel early and you keep the class
Cancel before a class starts and it rolls over as a make-up, for as long as your membership stays active. Your make-ups are listed under Account, then Orders, then Makeups. Late cancellations and no-shows count as a used class.
Popular times fill up, so booking ahead is worth it. And if anyone at home is unwell, please keep your child home and rebook. We would far rather see you well.
You can see everything you are booked into on your calendar at any time.
Good to know
A few things worth knowing
Do unused classes roll over?
Yes, as long as you cancel in advance. A class you cancel before it begins rolls over and stays available as a make-up while your membership is active.
Can I use my membership at any location?
Yes. West Town, Gold Coast and Highland Park are all open to you.
Can I share it across my children?
Yes. It is a family membership and works across siblings in the same household.
How do I update my card?
Add or update a card in My Memberships. If anything goes wrong there, we are happy to do it for you.
What is included in each plan?
The membership page has the current detail for Core and Premium.
Still not sure? Just ask.
Every family account is a little different. If something here does not match what you are seeing, we would much rather hear from you than have you puzzle over it on your own.